Frequently Asked Questions

FAQ Categories

Graduate - Jobs & Resumes

Graduate - Communications

Graduate - Membership

Graduate - Profiles

Employer - Company Profiles

Employer - Resumes & Jobs

Employer - Subscriptions

Questions And Answers

Graduate - Jobs & Resumes

How do I post my resume?

Posting your resume can be accomplished by following the steps below:

  • Sign into your Academy Connect account using your username and password.
  • Click on “My Profile” in the navigation bar at the top.
  • In the "Edit Account Information" screen, click on "Browse" to upload your resume.
  • Choose your file to upload by clicking "Open"
  • Click “Submit” to update your Profile

back to top

What types of documents can I upload for my résumé?

You may upload resumes in either Microsoft Word (.doc or .docx) and Adobe Portable Document Format  (PDF)

back to top

Will employers be able to see my résumé?

We know it’s important for your interest in job opportunities to be confidential, so we’ve made your privacy is a priority.  We have also given you the option of making your résumé available to or hidden from employers. To take advantage of the privacy options:

 

back to top

Who do I contact if I have a question about one of the jobs posted?

You will be contacted by the Company Hiring Manager should there be an interest in your background and experience.

back to top

Where do the job listings on the site come from?

The listings come directly from companies who are eager to hire Service Academy graduates.

This allows you to deal directly with your potential employer. Specifically, an individual who is very familiar with the unique value Service Academy alumni provide.

 

back to top

Do the companies pay to list jobs on the site?

Yes, the companies pay a fee to join the site for a month or year. The fee varies based on company size and other factors, but it’s usually less than the cost of hiring one person through an executive search firm. They also pay a small fee to list each job.

Charging employers a fee helps us keep the undesirable ones out. If you go to any job board where companies post jobs for free, you’ll see a ton of listings—but many are for low wage and questionable “work at home” jobs. Those aren’t the types of jobs we want to offer here. To us, quality is more important than quantity.

back to top

So why would you want companies to join the site instead of paying you more for recruiting services?

We want companies to join the site for several reasons. First, we love helping other alumni find great jobs. But our firm couldn’t possibly help every Academy graduate and every company that wants them. There are simply too many.  Academy Connect lets us help more alumni and more great companies find each other.

We’ve also found there many industry giants who rarely, if ever, hire executive search firms to help find candidates. These companies employ internal teams, in which some are soley dedicated to recruiting former military officers.

But alumni can have a hard time finding and getting in front of someone from that team. If you apply through a general job board, there’s little chance your résumé will ever make it to them. Academy Connect will make it much easier for you to make the right connection.

In the spirit of being fully transparent—we also know some companies will still prefer to use a search firm because they don’t have the capability to find and screen candidates themselves or they need the utmost discretion.  For example, companies looking to replace a manager they haven’t let go yet can’t exactly go advertising that job. 

Bottom line, we’re more excited about the opportunity to help more alumni find great jobs than we are concerned about the impact on our executive search business.

back to top

How do I post a resume from my work computer?

Posting your resume from a work computer can be accomplished by following the steps below:

  • Sign into your Academy Connect account using your username and password.
  • Click on “My Profile” in the navigation bar at the top.
  • Click on the "Download Resume" button located under the profile information.
  • Save your resume to the computer's desktop or another designated file.
  • Click on "Job Search" in the navigation bar at the top.
  • Locate the job then click the "Submit Resume" button under the company's logo.
  • At the bottom of the "Careers-Application" screen, click the "Browse" button next to the Resume field.
  • Locate the resume file and click "Open".
  • Click the "Submit" button on the "Careers-Application" page to complete the process.

back to top

Graduate - Communications

How do I send a message to other Members?

To send a private message to another member, simply:

  • Visit their Profile.
  • Click “Send Message” under their Profile picture.
  • Fill in the required information and your message.
  • Click “Send.”

You will then receive a confirmation message that your email has been sent.

back to top

Can I prevent viewers from seeing my contact information on my Profile?

Yes, you can hide your email address, street address and phone number from those viewing your Profile by following the steps below:

 

  • Sign into your Academy Connect account using your username and password.
  • Click on “Account Settings” in the navigation bar at the top.
  • Under “Visibility Settings” uncheck the box next to “Show Contact Details?”
  • Click “Save” to update your Profile

Note: Unchecking this box will also prevent Members from seeing the option to send you a Private Message when they visit your Profile.

back to top

Why isn’t there a “Send Message” option for a Member I want to contact?

If another Member’s Profile doesn’t have the “Send Message” button under their photo, that Member may have decided not to allow private messages at this time. Therefore, they have unchecked the “Show Contact Information?” box in their Account Settings. 

 

back to top

Graduate - Membership

Having a problem registering?

When registering, please enter a valid Username and Password:

  • Username must be an email address
  • Password must be at least 7 alpha numbericcharacters (ex. abcdef1)

 

back to top

Who can become a Member of Academy Connect?

Membership is open to anyone who graduated from the U.S. Military, Naval, Air Force, Coast Guard or Merchant Marine Academy.  Those who attended but did not graduate are not eligible.

back to top

Are you affiliated with my Academy’s alumni group?

No, we are not affiliated with any of the Service Academy alumni organizations or the Department of Defense.

back to top

How do I change my password?

To change your password, please follow these steps:
 

  • Sign into your Academy Connect account using your username and password.
  • Click on “Account Settings” in the navigation bar at the top.
  • Click on the "Change Password" button 
  • Type in the new information, confirm
  • Click “Submit” to instantly update your account

back to top

I forgot my password, how do I get a new one?

To recover your password:

  • Look for the Sign In boxes in the upper right corner of the page. Click on the “Forgot Password?” link underneath.
  • Enter your username on the new screen that appears, then click "Retrieve Password".
  • Check the email address you registered with, which should have a message containing your password.

If you are unable to complete this process, please contact Customer Service at 866-922-3955.

back to top

How do I cancel my Membership?

  • If you want to discontinue use of your Graduate Profile, you may deactivate it or cancel it.  Deactivated profiles will be removed from the automatic renewal feature until they are re-activated.  For more information regarding how your information is handled when deactivating or cancelling your Graduate Profile, please consult the Academy Connect Privacy Policy

back to top

How much does it cost for a grad to join AC? If there is a fee, why isn't it made clear up front?

Academy Connect is a free service.

back to top

Are you open to The Citadel Graduates who are veterans?

No, not at this time.  We will be launching Military Connect in Q1 2013 to meet those needs

back to top

Is there a fee for individual membership?

Academy Connect is free.

back to top

Graduate - Profiles

What if I want to limit which Members can see my Profile?

If you’d like to prevent your Profile from appearing when other Members search the site, do the following:

  • Sign into your Academy Connect account using your username and password.
  • Click on “Account Settings” in the navigation bar at the top.
  • Under “Visibility Settings” check the box next to “Is Hidden”
  • Click “Save” to update your Profile

Note: Do NOT uncheck the box next to “Is Active” unless you want to completely remove your Profile from the site.

back to top

How do I remove my Profile from the site?

To entirely remove your Profile from the site, do the following:

  • Sign into your Academy Connect account using your username and password.
  • Click on “My Profile” in the navigation bar at the top.
  • Under “Visibility Settings” uncheck the box next to “Is Active”
  • Click “Submit” to update your Profile

You will then receive an email confirming your account removal from the site.

back to top

Employer - Company Profiles

What types of files can I add to my Employer Profile?

You may upload a marketing document and add a link to a profile video on your Profile.

The document may be up to 3MB and must be in Microsoft Word (.doc or .docx), Adobe PDF (.pdf) or Microsoft PowerPoint (.ppt or .pptx) formats.

If the video must be hosted on another site and you would simply enter the URL to connect it to your Profile page.  You may also provide a Video in an FLV format to the AcademyConnect staff to be added to your profile page. 

 

back to top

Employer - Resumes & Jobs

How do I post a job?

  • Sign into your Academy Connect account using your username and password.
  • Click on “Manage Job Postings” from the navigation bar at the top.
  • Select “Purchase Job Postings” and complete the information on that page.
  • Click the link that is provided after a Job Posting has been purchased.
  • Enter the information for the Job Posting on the page.
  • Click “Submit.”

If you already have credits available, then click on the

Job postings are good for 60 days.

back to top

Can I post a job if my company doesn’t have a subscription to the site?

No, your company must have a subscription to Academy Connect to post jobs on the site.  Register for a free demo and a team member will contact you to show you how affordable it can be.

back to top

How do I edit a Job Posting?

To make changes to a current Job Posting:

  • Sign into your Academy Connect account using your username and password.
  • Click on “Manage Job Postings” from the navigation bar at the top.
  • Select “My Job Postings.”
  • Click “Edit” next to the job to be updated.
  • Enter the new information for the Job Posting on the page.
  • Click “Submit.”

back to top

How do I re-list a job?

Once a Job Posting has expired, it must be entered as a new Job Posting.

back to top

How to Search the Resume Database:

  • Sign into your Academy Connect account using your username and password.
  • Click on “Search Resumes” in the navigation bar at the top.
  • Enter the information in the fields provided.
  • Click “Search.”

back to top

How do I save a resume for my records?

To save a Member’s résumé on your computer:

  • Visit their Profile Page.
  • Look for the “Download Résumé” button under their photo.
  • Save it to your computer.

back to top

Employer - Subscriptions

Who can become an employer member of Academy Connect?

Companies of any size may subscribe to Academy Connect as long as they are reputable companies with positions suitable for our Members, who are former military officers and graduates of the U.S. Service Academies.

back to top

How much does it cost for companies to join Academy Connect?

We offer monthly and annual subscriptions to companies who are interested in hiring Service Academy alumni. The amounts of those subscriptions vary depending on company size, project number of hires.

That fee allows you to hire as many candidates as you’d like, with unlimited access to our résumé database and social media tools to connect with and engage Members. There are small fees for posting each position, as follows:

 

 

 

# of Job Postings

 

Price

1

$200

3

$500

5

$750

10

$1,000


However, there are NO additional fees when you decide to hire a candidate.

For more information, register for a free demo and one of our team members will contact you shortly with more information. You can also call us at 866-922-3955 during business hours.

back to top

Do we need to engage your executive search firm to join Academy Connect?

No, you do not need to be a client of Sterling Group to join Academy Connect.

 

back to top

How do I sign my company up for Academy Connect?

To subscribe, register for a free demo and one of our team members will contact you shortly with more information.

back to top

Do I need to get more than one subscription if several people at the company will be using Academy Connect?

Yes, one subscription will only accomodate one employee

back to top

I forgot my password, how do I get a new one?

  • To recover your password, look for the Sign In boxes in the upper right corner of the page. Click on the “Forgot Password?” link underneath.
  • Enter your username on the new screen that appears.
  • Check the email address you registered with, which should have a message containing your password.

If you are unable to complete this process, please contact Customer Service at 866-922-3955.

back to top

Can't find what you are looking for?

Click here to ask your own question.
 
© 2012 The Sterling Group, All Rights Reserved Designed & Developed by AmericanEagle.com

348A Raleigh Street Holly Springs, NC. 27540     Employer Sales: 1-919-567-3955 | sales@academyconnect.com     General Info: info@academyconnect.com Find us on Facebook! Follow us on Twitter! Academy Connect on LinkedIn